Privacy Policy

1. Overview

This Privacy Policy explains how BetterClaim, Inc. ("BetterClaim," "we," "us") collects, uses, discloses, and protects information when you use our website and app (the "Service").

We are based in California. Where applicable, we address rights under the California Consumer Privacy Act (CCPA) as amended by the CPRA.

2. Notice at Collection (California)

We collect personal information to:

• Provide the Service (claim review summaries, document organization, user accounts)
• Improve and secure the Service
• Communicate with you
• Provide optional vendor introductions (only with your direction/consent)

We do not sell personal information. We do not share personal information for cross-context behavioral advertising as of the effective date of this Policy.

3. Information We Collect

A) Information You Provide

• Identifiers & contact info: name, email, phone number, address (if provided)
• Claim & property details: loss type, claim status, deductible, rooms affected, dates (if provided)
• Uploaded documents and media: policies, estimates, letters, invoices, photos, measurements, reports
• Messages & support: communications you send us, feedback, survey responses

B) Information Collected Automatically

• Usage data: pages/screens viewed, clicks, time on page, feature usage
• Device & technical data: IP address, browser/device type, operating system, referral URLs
• Cookies & similar technologies: used for login/session, analytics, and performance

C) Information from Third Parties

• Analytics providers and service providers
• Vendors you choose to interact with through the Service (e.g., status updates, if enabled)

4. How We Use Information

We use information to:

• Operate the Service and provide outputs you request
• Generate summaries, checklists, and task recommendations
• Maintain accounts, provide customer support, and send service notices
• Improve product quality and user experience (analytics, debugging)
• Secure the Service, detect fraud, and enforce our Terms
• Comply with legal obligations

AI Processing

We may use AI and automated tools to analyze the content you upload and generate educational outputs. Outputs may be inaccurate or incomplete.

Model improvement: If we use data to improve models, we do so consistent with this Policy and applicable law. You may contact us at hello@betterclaim.com to request options to limit certain uses where feasible.

5. How We Share Information

We may share information with:

• Service providers (hosting, storage, analytics, email delivery, customer support) under contract
• Vendors/contractors you choose (only when you request "share my case / request quotes," and only the information necessary to fulfill that request)
• Legal/compliance (to comply with law, protect rights/safety, prevent fraud)
• Business transfers (merger, acquisition, financing, sale of assets)

We do not sell your personal information.

6. Vendor Introductions / "Share My Case"

If you use a vendor-sharing feature:

• We share your information only with the vendors you select or authorize
• We may share a "case snapshot" (contact details + claim basics + specific documents you choose to include)
• Vendors are independent third parties; their privacy practices are their own

7. Cookies & Tracking

We use cookies to:

• Keep you logged in
• Remember preferences
• Understand performance and usage

You can control cookies through your browser settings. Disabling cookies may limit certain features.

8. Data Retention

We retain personal information as long as reasonably necessary to:

• Provide the Service
• Maintain records, prevent fraud, and resolve disputes
• Comply with legal obligations

We may retain de-identified or aggregated information for analytics longer.

9. Security

We use reasonable safeguards to protect information. No system is 100% secure; you use the Service at your own risk.

10. Your Choices

• Update account info within the app (if available)
• Opt out of marketing emails (unsubscribe link)
• Request deletion or access via privacy@betterclaim.com

11. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have the right to:

• Know/access the categories and specific pieces of personal information we collected
• Delete personal information (subject to exceptions)
• Correct inaccurate personal information
• Opt out of sale/sharing (we do not sell/share for cross-context behavioral advertising as of this Policy)
• Limit use of sensitive personal information (if applicable)
• Non-discrimination for exercising rights

How to Exercise Rights

Contact us at hello@betterclaim.com

We will verify your identity before fulfilling requests. You may designate an authorized agent as permitted by law.

12. Children's Privacy

The Service is not intended for children under 13, and we do not knowingly collect their personal information.

13. Changes to This Policy

We may update this Policy from time to time. We will update the "Last Updated" date and may provide additional notice as required.

14. Contact

BetterClaim, Inc.

Email: hello@betterclaim.com